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Regulation moves fast. Clarity matters.

Insights and practical guidance for the Lloyd’s and London Insurance market, focused on what’s changing, what it means, and what firms should do next.

Are you playing fair with your insurance claims?

To help keep you on the right side of the FCA we've dissected their recent review on claims handling for stolen or written-off vehicles. From vehicle valuation and communication techniques to outsourcing and data collection, the FCA's findings could significantly impact your processes and customer relationships. Ensure you're ahead of...

Get Ahead of the Consumer Duty Deadlines

The countdown is on for the Consumer Duty coming into effect for closed products. To help keep pace and continue momentum on your work in relation to this, here are 7 steps for better compliance....

Swapping publishing with compliance: Is there any way back?

A Day in the Life of Pam Raihal: From Publising to Compliance. Explore the fascinating journey of Pam Raihal - Padda Consulting’s Client Relationships Manager, as she traded headlines for regulations....

Public Disclosure: Turning DEI into PR

The FCA's consultation paper on DEI suggests firms publicly disclose their targets for transparency, accountability, and benchmarking progress. This aims for positive change but stakeholders must note potential limitations....

Practical Steps to Avoid FCA Financial Promotion Interventions

The determination of the FCA to clamp down on misleading financial promotions is clearly ramping up. The figures prove it. So what do compliance experts need to focus on to ensure they’re not part of that unwanted mix?...

Effective Measures to Combat Financial Crime

The FCA’s update on financial crime published in February is a timely reminder that financial crime issues should still be towards the top of your agenda. We’ve captured the key areas of focus and your key considerations....

Vulnerable Customers: Have you got their backs?

The FCA has announced that it is conducting a review into how firms are acting to understand and respond to the needs of vulnerable customers. Here’s the ‘why, how and when’ on the review and our proactive advice....

Regulating the Digital Revolution: A Roadmap for Consumer Finance Firms

In an era where technology is redefining the financial landscape, it’s crucial for firms to stay ahead of the curve. Nikhil Rathi, CEO of the FCA, recently shed light on the importance of embracing this digital revolution, but with a cautious approach. Discover the key take-outs from the speech and...

The FCA Business Plan 24/25 – Are you Covered?

The FCA has published its business plan for the year ahead. This is the final phase of its three-year strategic vision, and it sets out their focus and commitments – none of which should be ignored by firms....

FCA proposes hardline approach to investigation transparency

In March, the FCA published a Consultation Paper (CP 24/2) on plans to be more transparent when an enforcement investigation is opened. And it means the potential reputational risk for insurance firms may become significantly greater. Here’s our summary of the CP....

Product Governance Thematic Review – General Insurance and Pure Protection

The recent review by the FCA into how manufacturers and distributors are meeting their obligations around product governance flagged various shortcomings. With the potential of more supervisory and regulatory action, here’s some timely advice....

The Board: If DEI comes from the top, the top needs to work

Ensuring DEI is on the agenda at Board level is the gateway to driving meaningful change. Yet, even with the FCA’s pressure, it can be a battle. Our roundtable panel gave their views and advice on the matter....